FAQ
Shipping & Returns
Where do you ship from?
All orders are packed and shipped from Western Australia.
Do you ship Australia-wide?
Absolutely! We deliver anywhere in Australia.
Do you offer international shipping?
Not just yet — but it’s in the works!
How long will my order take to arrive?
Orders are usually shipped within 2–4 business days. Delivery times depend on your location — most WA orders arrive within 3–5 business days, and the rest of Australia usually within 5–10.
Do you offer express shipping?
Yes! You can select express postage at checkout for faster delivery.
Do you offer free shipping?
We sure do — all orders over $200 ship free, Australia-wide.
How can I track my order?
You’ll receive an email with tracking details as soon as your order’s on the way.
Can I return or exchange an item?
Yes — we’re happy to offer exchanges or returns on full-priced items within 30 days of receiving your order.
What if my item is faulty or incorrect?
We’re so sorry if that happens! Please email us at [insert your email here] with your order number and a photo, and we’ll sort it out quickly.
Do I have to pay return postage?
Return postage is generally the customer’s responsibility unless the item is faulty or we’ve made an error.
How long will my refund or exchange take?
Once we receive the item back and check it over, we’ll process your refund or exchange within 3–5 business days.
What sizes do you offer?
Most BTFG apparel runs from XS to 3XL (varies slightly by product). Size charts are available on each product page to help you find your fit.
Are your shirts unisex?
Yes — most of our tees and hoodies are designed as unisex fits, perfect for both men and women.
How should I care for my BTFG gear?
For best results: cold wash, inside out, and line dry. Avoid bleach and tumble drying so your prints and fabrics last as long as they should.
What materials do you use?
We use high-quality, comfortable cotton and cotton blends built for everyday wear and long days out on the road, at work, or around the campfire.
General
Who is BTFG?
Beyond the Farm Gates (BTFG) is a West Aussie brand built on honesty, resilience, and good character. We make quality country apparel for people who live by their word, show up for their mates, and love the country lifestyle — whether you’re on the farm, in town, or somewhere in between
Where are you based?
We’re a small family-run business based in Western Australia.
Do you attend events or markets?
Yes — we love getting out and about! You’ll often find us at local events, rodeos, and campdrafts across WA. Keep an eye on our socials for where we’ll be next.
How can I contact you?
You can reach us anytime at [insert your brand email here] or through our Contact Us page.
Do you offer wholesale or bulk orders?
Yes — we’d love to chat about that! Please send us an email with some details, and we’ll get back to you.
Product FAQ’s
What size should I get?
Most BTFG apparel is unisex and true to size. You can check the size guide on each product page for exact measurements — or if you like a looser fit, we recommend sizing up.
How do I care for my BTFG gear?
Cold wash, inside out, and line dry. Avoid bleach and tumble drying to keep your prints and fabrics looking fresh.
How long will it take to arrive?
Orders are shipped from Western Australia within 2–4 business days. Delivery usually takes 3–10 business days depending on where you’re located.
Do you offer returns or exchanges?
Yes! You can return or exchange any full-priced item within 30 days if it’s in original condition. Just email us at [insert your email] and we’ll help you out.
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